How to Cancel Cerebral Subscription (Updated Guide)

How to Cancel Cerebral Subscription – Cancelling an unwanted subscription can be an uphill battle sometimes. However, if Cerebral is on the schedule, you may consider cancelling it.

Suppose you’re unable to terminate or cancel your Cerebral subscription. Search no more for solutions because we’ve provided the best solutions to this problem in this article.

Furthermore, several Cerebral’s clients have voiced concerns about the disarray of the company’s customer service department.

What is Cerebral?

Cerebral is a mental health subscription that provides clients with ongoing, comprehensive access to online care and medication management for a monthly rate.

Conditions that Cerebral treats include: Anxiety, Depression, Insomnia, Postpartum depression, Menopausal depression, ADHD (in certain states), Trauma and PTSD, Bipolar disorder (in certain states), and Alcohol dependence (in certain states).

Also, their assistance extends to the following areas: Relationship issues and divorce, Stress management, Anger management, LGBTQI+, Grief and loss, Traumatic life events, Confidence and self-esteem, Phobias, and Coping with illnesses.

Is Cerebral Legit?

Yes, Cerebral has certified practitioners across every U.S. state and Washington, D.C.

Also, Cerebral has received over 23,000 reviews in the Apple App Store, with an average 4.6-star rating and over 4,730 reviews on Trustpilot, with an average 4.0-star rating from users to date.

Cerebral’s quality counsellors, ease of use, prescription tracking, and friendly care team are lauded in most evaluations.

How Much Does Cerebral Cost?

A month of Cerebral services costs between $99 and $325. For the first month, you can get a discounted rate (currently $49). If you’re afraid of being tied down, you can cancel your plan at any moment each month.

The following is a breakdown of the costs:

  • Medication + Therapy plan: start at $325 per month.
  • Therapy plan only: starts at $259 per month.
  • Medication + Care Management plan: start at $99 per month.
  • If Cerebral is in-network with your insurance plan, your monthly subscription fee starts at just $30 per month under all of their plans.

Note that the pricing may vary based on their cost to serve different locations, conditions, or other variables.

How do I Cancel my Cerebral Subscription?

There are several ways to cancel a Cerebral subscription; either you follow the procedures given below, or you use an online automated legal system which is much easier.

Also, it’s important to remember that you must cancel the subscription 24 hours before the renewal date. You won’t get a refund once the amount has been charged.

Recommended online automated legal systems include: Rocket Money and DoNotPay; their services will easily track your subscriptions, monitor your fees, and cancel unwanted subscriptions or services for you.

How to Cancel Cerebral Subscription via Mobile App or Web Browser

  1. Visit Cerebral’s official website or Launch the Cerebral App.
  2. Log in to your account.
  3. Visit the My Account page by tapping the menu button at the top right of your screen.
  4. Tap View membership plan details under your subscription plan.
  5. Tap Cancel Subscription.

Please note that if you cannot see these buttons on the mobile app, please ensure that you have updated to the latest version of the Cerebral app.

Additionally, you can email with any questions about their cancellation process or if you need assistance with your cancellation request.

Lastly, It’s important to note that your subscription will remain active until these steps have been completed. After your subscription cancellation has been processed, your treatment and medication plan will be discontinued. Regardless, you will still have access to your medical records through your Cerebral patient portal.

Alternative Methods to Cancel Cerebral Subscription

How to Cancel Cerebral Subscription on iPhone/iPad

  1. Go to Settings and tap on your Apple ID.
  2. Select Subscriptions from the list of menus.
  3. Tap Cerebral from your Subscriptions.
  4. Scroll down and tap the Cancel Subscription button.
  5. Then, tap Confirm to finalize your Cerebral subscription cancellation.

How to Cancel Cerebral Subscription via the Apple App Store:

  1. Tap the App store application and select your profile.
  2. Navigate to the accounts page and select Subscriptions.
  3. Tap the active subscription you want to cancel (in this case, Cerebral).
  4. Then, tap Cancel Subscription.

How to Cancel Cerebral Subscription on Mac

  1. Open the Mac App Store.
  2. Tap Sign In and go to Account Settings.
  3. Go to Subscriptions and tap Manage.
  4. Tap Edit near the Subscriptions.
  5. Then, tap Cancel Subscription.

How to Cancel Cerebral Subscription on Play Store (Android Smartphone)

  1. Launch the Play Store App.
  2. Tap the Account icon at the top right corner of the screen.
  3. Select Payments & Subscriptions and tap Subscriptions.
  4. Select Cerebral, then tap Cancel Subscription.
  5. Select the reason for your cancellation (preferably, select “Decline to answer”) and tap Continue.
  6. Again, tap Cancel Subscription to terminate the plan from the platform.

How to Cancel Cerebral Subscription on Play Store (PC)

  1. Visit Play Store’s official website.
  2. Tap the Account icon at the top right corner of the screen.
  3. Select Payments & Subscriptions and tap Subscriptions.
  4. Locate Cerebral, then tap Manage.
  5. Tap Cancel Subscription, then select Yes on the confirmation.

How to Cancel Cerebral Subscription on PayPal

If you had signed up your Cerebral account using PayPal, you could easily terminate your subscription through PayPal:

  1. Sign in to your PayPal account.
  2. Go to Settings, and select Payments.
  3. Tap Manage Automatic Payments.
  4. Locate Cerebral in the list of subscriptions, then tap Cancel Automatic Payments.
  5. Tap Done to confirm the Cerebral subscription cancellation.


I’m still being charged even though I cancelled my subscription. Why?

Maybe you accidentally signed up for more than one account. In addition, it’s possible that you only terminated your email subscription and not your paid membership.

Other factors could be an earlier invoicing issue brought on by insufficient funds initiated before your cancellation.

If I Delete my Cerebral account, will my subscription also be cancelled?

No, even if you delete your Cerebral account, you are still considered a subscriber. Therefore, you must first cancel your subscription before you can delete your account.

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